OpNest provides digital products and services, including subscription-based access to software platforms, partner dashboards, white-label tools, included credits, and related digital resources. All services are delivered electronically and are activated immediately upon successful payment.

Because our offerings consist of digital access and instantly usable resources, refund eligibility is necessarily limited once a plan has been activated.

Once a plan is purchased and the associated dashboard access, platform access, and included credits are activated, the purchase is considered fully delivered and is generally non-refundable.

This is because activation immediately grants you access to proprietary systems, software tools, and usable credits that cannot be returned or reclaimed once made available.

We strongly encourage all customers to review plan details, included features, platform inclusions, and credit allocations carefully before completing any purchase. Our support team is available to answer questions prior to payment.

A full refund may be requested if all of the following conditions are met:

a) The refund request is made before your dashboard, platform access, or credits have been activated; and

b) You have not logged into, accessed, or used any part of the purchased plan; and

c) The request is submitted within a reasonable time of payment through the official channels listed in this Policy.

If activation has already occurred — even if the platform features or credits have not yet been used — the purchase will be treated as delivered and Section 2 will apply.

We understand that genuine payment errors can occur. A full refund will be provided in the following cases:

a) Duplicate payment — You were charged more than once for the same plan or order.

b) Failed activation — Your payment was successfully completed, but due to a verified technical issue on our side, your plan, dashboard, or credits were never activated and the issue cannot be resolved.

c) Unauthorized or erroneous charge — A payment was processed in genuine error and no service access was provided.

In such cases, the refund will be issued to the original payment method used for the transaction. We may request supporting details (such as a transaction ID or payment reference) to verify the claim.

a) Plans where the dashboard, platforms, or credits have been activated;

b) Credits that have already been used for client activations or service delivery;

c) Credit top-up purchases (additional credits bought beyond the included plan allocation);

d) Plans purchased at a discounted, promotional, or special-offer price, unless otherwise stated at the time of purchase;

e) Renewals of existing plans;

f) Any plan where misuse, policy violation, or breach of our Terms & Conditions has occurred.

a) Cancellation means your plan will not auto-renew and will expire at the end of your active 12-month term.

b) Cancelling a subscription does not trigger a refund for the current active term. You will retain access to your plan until the term naturally expires.

c) Upon expiry, new activations will not be possible and access to your partner dashboard may be restricted, as described in our Terms & Conditions.

Refund requests will only be accepted through these official channels. Requests made via personal accounts, third-party wallets, social media, or other unofficial channels will not be processed.

a) The refund will be initiated to the original payment method used for the purchase.

b) Approved refunds are typically processed within 7 to 10 business days from the date of approval.

c) The actual time for the amount to reflect in your account may vary depending on your bank or payment provider, and is outside our direct control.

We will keep you informed of the status of an approved refund.

Initiating a payment dispute or chargeback without first contacting us may result in temporary suspension of your account pending resolution. We are committed to addressing genuine concerns promptly and in good faith.

The Policy applicable to your purchase is the version in effect at the time the purchase was made.

For any questions regarding this Refund & Cancellation Policy, please contact:

AAYOVI PRODUCTIONS PRIVATE LIMITED
3rd Floor, No. 402-B, ITE, ITI HBCS Layout, Mysore Road, Nayandahalli, Bengaluru, Karnataka – 560039, India
Email: hello@opnest.in | support@opnest.in
Phone: +91 81154 70514